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Message 1 of 3
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Return an unopened custom laptop

HP Recommended

I ordered a HP Envy x360 on 7/25/2020 and customized it to add more RAMs and storage. I had paid and HP is building my unit. Due to an unexpected circumstances, I am no longer need of this HP laptop.

I know that it's already too late to cancel my order. But can I return it once it is delivered? Will there be a restocking fee if it's unopened? How should I proceed with the return process? Is there any phone number or online support that will be able to help me?

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Message 2 of 3
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HP Recommended

@kevintran2901 

 

You should, of course, contact the HP Store Customer Service.

The website provides phone contact, what to do and  how to do "it".

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

 

 

That said, our methods to contact HP on your behalf are indirect, but it can be done.

 

Request for an Assist

 

  • I will submit a request that someone take a look.

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Dragon-Fur

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Message 3 of 3
Flag Post
HP Recommended

Hi @kevintran2901

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation