Return an unopened custom laptop

[kevintran2901]

I ordered a HP Envy x360 on 7/25/2020 and customized it to add more RAMs and storage. I had paid and HP is building my unit. Due to an unexpected circumstances, I am no longer need of this HP laptop.

I know that it's already too late to cancel my order. But can I return it once it is delivered? Will there be a restocking fee if it's unopened? How should I proceed with the return process? Is there any phone number or online support that will be able to help me?

[Dragon-Fur]

@kevintran2901 

You should, of course, contact the HP Store Customer Service.

The website provides phone contact, what to do and  how to do "it".

• HP Store Customer Service

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That said, our methods to contact HP on your behalf are indirect, but it can be done.

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[asmita6658]

Hi @kevintran2901

Welcome to the HP Support Community. 

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