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HP Recommended
HP ZBook Firefly 14 inch G10 A Mobile Workstation PC IDS Base Model
Linux

This is a basically a clone of https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ryzen-7-7840HS-is-not-running-... but with Zbook Firefly 14 G10A.

Firmware is latest available as of now V82 Ver. 01.03.09, I tried downgrading to 01.03.05 but that didn't help.

CPU is limited to 4.8 GHz, system is far away of thermal or power constraints.

glite60_0-1708524095762.png

Also it seems that platform profiles are non functional, there is no difference in frequencies and audible noise when changing them:

glite60_1-1708524190193.png

glite60_2-1708524194268.pngglite60_3-1708524199731.png

I'm not able to create a support ticket in my region so it's my last resort to post here.

1 REPLY 1
HP Recommended

So a new firmware was rolled out (01.04.10). Issue is not resolved.

Also no change regarding power profiles.

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