• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ZBook Firefly 14 inch G10 A Mobile Workstation PC IDS Base Model
Linux

This is a basically a clone of https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ryzen-7-7840HS-is-not-running-... but with Zbook Firefly 14 G10A.

Firmware is latest available as of now V82 Ver. 01.03.09, I tried downgrading to 01.03.05 but that didn't help.

CPU is limited to 4.8 GHz, system is far away of thermal or power constraints.

glite60_0-1708524095762.png

Also it seems that platform profiles are non functional, there is no difference in frequencies and audible noise when changing them:

glite60_1-1708524190193.png

glite60_2-1708524194268.pngglite60_3-1708524199731.png

I'm not able to create a support ticket in my region so it's my last resort to post here.

1 REPLY 1
HP Recommended

So a new firmware was rolled out (01.04.10). Issue is not resolved.

Also no change regarding power profiles.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.