• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 11

My SSD Is not working and format also

 

1 REPLY 1
HP Recommended

 

Diagnosing and Fixing Problems with NVME and SSD drives


HP frequently uses Samsung and Western Digital SSD drives. If you suspect you have problems with your drives, you should run the HP UEFI diagnostics and select the drive test.

Make sure you have the latest UEFI diagnostics.

Spoiler
HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package here:
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
Look for the phrase issues outside the OS, and
expand the '+' symbol to click the download button.
The version of the UEFI diagnostics is shown at the left of that download button.
When you press F2 to run diagnostics please ensure the version is the new one.



If you can boot into windows, possibly a firmware update can fix the SSD or HDD problem:

Spoiler

HP will release SSD and NVME firmware updates as needed. Use the latest HP Support Assistant to find if firmware updates are available.

If you replaced or upgraded your NVME or SSD then you can check with the manufacturer to see if a firmware update is available.

Samsung SSD firmware update

Western Digital SSD or NVME firmware updates

Seagate drive firmware requires a serial number. Use the WMIC command to obtain a drive's information.

reference this KB article



There is always the possibility a BIOS setting caused the problem with the SSD disappearing. Try setting the bios to default and see if the drive is recognized.

How to restore default BIOS settings


To restore default BIOS settings on an HP PC, turn off the computer, turn it back on while tapping the Esc key, press F10 to open the BIOS Setup menu, press F9 to load setup defaults, then press F10 to save and exit.

Step-by-Step Instructions

Spoiler
  • Shut down your computer completely and wait about 5 seconds.[ref_1]
  • Power it on and immediately start tapping the Esc key once every second until a startup menu appears.[ref_1, ref_2]
  • Press F10 to open the BIOS Setup utility.[ref_1]
  • Press F9 to load the Setup Defaults (or navigate to the Exit/Main menu and look for "Load Setup Defaults" or "Restore Defaults").[ref_1, ref_2, ref_3]
  • Confirm by selecting Yes if a prompt pops up.[ref_1, ref_2]
  • Press F10 to Save and Exit, then select Yes to confirm and restart your computer.[ref_1]



Official instructions to reset specific HP Laptop are here. Please read this if you have a commercial or consumer laptop.

If none of the above help then you need to replace the drive. Click here to check warranty
You can also contact the closest authorized service center

Let me know what you find out.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->