• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 14s-fq0000 Laptop PC (9VN14AV)
Microsoft Windows 11

 

Using the two Usb A ports, S21+ shows in File Explorer

using the C port, S21+ does not show up in File Explorer

using same cable and connecting to another laptop, S21+ shows in File Explorer

cable is not damaged

all drivers are up to date

C port is working because i can connect another phone,  Note 9 with the same cable  and it opens  up in File Explorer.

why is S21+ not working with C port???

any solutions?

 

2 REPLIES 2
HP Recommended

@Mehmuda 

 

What is your HP 14s-fq0000 Laptop PC (9VN14AV) ? It should have same ports as the following machine:

 

                     HP Laptop 14s-fq0029AU

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use


     Monitor 1: HDMI direct cable,

     Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

 

                                    USB to HDMI Adapter

 

For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I am not wanting to connect monitor, or use the C port for charging.

My question is, why my samsung phone does not connect to the laptop when connected to C post? 

The phone is not damaged, cable is also not damaged. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.