Screen pop out at left hinge on Hp envy X 360

[Vishnu96]

The left hinge has become detached/broken on the monitor side . This in turn cause the bottom monitor frame to pop out. Over the past few weeks, it got significantly worst as I am unable to close or open the laptop to prevent further damage. The screen works perfectly good with no cracks on it.

 Originally it can’t as a surprise because the laptop was kept in good condition, without any drops or bumps with very minimal use. However after doing some research, i came to know that it seems to be a common issue among this model, suggesting this a manufacturing defect.  Could you please let me know if there was any system in place to resolve and if so, what further actions can be taken? Thanks in advance!

[Arthur-c]

@Vishnu96

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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