-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Screen pop out at left hinge on Hp envy X 360

Create an account on the HP Community to personalize your profile and ask a question
10-18-2019 06:39 PM
The left hinge has become detached/broken on the monitor side . This in turn cause the bottom monitor frame to pop out. Over the past few weeks, it got significantly worst as I am unable to close or open the laptop to prevent further damage. The screen works perfectly good with no cracks on it.
Originally it can’t as a surprise because the laptop was kept in good condition, without any drops or bumps with very minimal use. However after doing some research, i came to know that it seems to be a common issue among this model, suggesting this a manufacturing defect. Could you please let me know if there was any system in place to resolve and if so, what further actions can be taken? Thanks in advance!
10-18-2019 07:04 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.