Second RAM slot not working

[rajorshi]

I was thinking of adding extra 4GB Ram to my Pavilion 15 n006ax notebook. Before I bought a new ram I desided to check the other ram slot if its working properly. So I opened up the encloser and put the ram in the other slot. But my pc won't boot in this situation. After turning on, its stuck with a black screen. I have checked both RAM slots several times. the first one works just fine. So does it mean that the other RAM slot is faulty or there could be other issues ?

[GBL84 · Accepted solution]

Hello rajorshi,

Welcome to FORUM !!

Both Memory Slots are identically made . If the SLOT A is detecting the MEM MODULE and letting the PC to turn on without any errors and the SLOT B is not with the same MEM MODULE. This could be a hardware issue. ie the SLOT B

However to confirm this, please try with another identical MODULE(  Should not matter with different size- 2gb or 4gb). Make sure its type as your PC will support 1600 MHz DDR3L .  If possible

Here is the specs : http://support.hp.com/in-en/document/c03928134

Incase your PC is under warranty HP will service it for no cost under warranty regulations.

Contact HP here

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee