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- Re: Second RAM slot not working
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12-26-2016 09:09 PM
I was thinking of adding extra 4GB Ram to my Pavilion 15 n006ax notebook. Before I bought a new ram I desided to check the other ram slot if its working properly. So I opened up the encloser and put the ram in the other slot. But my pc won't boot in this situation. After turning on, its stuck with a black screen. I have checked both RAM slots several times. the first one works just fine. So does it mean that the other RAM slot is faulty or there could be other issues ?
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Accepted Solutions
12-26-2016 09:48 PM
Hello rajorshi,
Welcome to FORUM !!
Both Memory Slots are identically made . If the SLOT A is detecting the MEM MODULE and letting the PC to turn on without any errors and the SLOT B is not with the same MEM MODULE. This could be a hardware issue. ie the SLOT B
However to confirm this, please try with another identical MODULE( Should not matter with different size- 2gb or 4gb). Make sure its type as your PC will support 1600 MHz DDR3L . If possible
Here is the specs : http://support.hp.com/in-en/document/c03928134
Incase your PC is under warranty HP will service it for no cost under warranty regulations.
Contact HP here
Verify the warranty status here:
http://support.hp.com/us-en/checkwarranty
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
12-26-2016 09:48 PM
Hello rajorshi,
Welcome to FORUM !!
Both Memory Slots are identically made . If the SLOT A is detecting the MEM MODULE and letting the PC to turn on without any errors and the SLOT B is not with the same MEM MODULE. This could be a hardware issue. ie the SLOT B
However to confirm this, please try with another identical MODULE( Should not matter with different size- 2gb or 4gb). Make sure its type as your PC will support 1600 MHz DDR3L . If possible
Here is the specs : http://support.hp.com/in-en/document/c03928134
Incase your PC is under warranty HP will service it for no cost under warranty regulations.
Contact HP here
Verify the warranty status here:
http://support.hp.com/us-en/checkwarranty
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
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