• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion - 15-cs0064st
Microsoft Windows 10 (64-bit)

How to know the serial number of the original  hard drive , if it was replaced by someone and know if it was replaced by using the serial number of the original drive ?  

4 REPLIES 4
HP Recommended

Hello
hp can use different models for the same computer, so you probably won't be able to tell what was in place before replacement
You can see if it is an equivalent disc same characteristics
afterwards, it does not change much, if it is identical, but not the same model, if it is a good brand HDD

 

15-cs0064st Product Specifications

Hard drive
1 TB 5400 rpm SATA

 

we can have the reference hp parts

Illustrated Parts

1 TB, 5400-rpm
762990-005

 

it can be a track, with that or could find can be the model, but does not prove anything I think

ex:

https://www.amazon.fr/Inc-HDD-5400Rpm-Sata-762990-005/dp/B07DQCXT5P

 

https://www.ebay.com/itm/NEW-Original-HP-15-CS3067ST-1TB-Hard-Drive-762990-005-ST1000LM035-Intel-Mod...

 

edit
that's what I thought, the reference refers to several different brands

 

I myself advised in a tutorial how to change the HDD
We can easily see that if we use the HP reference, the price is very different
for an equivalent model, see the same brand, the price can be very attractive
see the links, these are crazy prices


que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thanks a lot for your reply . Would like to share more details . My original hard drive was removed while the computer technician tried to fix the restart problem  .  Computer was slow and 16 octane memory details weren’t found in the disk drive details .

One of the posts in HP community read that the command prompt with which diskdrove get serial number helps . Tried that and the serial number was shown as WX 41A7 88Y82N. But the disk drive details show HGST HTS54101087E610 with driver date is 21/6/2006  

How do I check for the 16 optane memory details ? 

HP Recommended

sorry i don't understand everything ..
And I have never had an optane configuration in but see if this document can help you

https://support.hp.com/us-en/product/hp-pavilion-15-cs0000-laptop-pc/20284004/document/c05591811


It is possible that the technician did not reinstall everything correctly, there we cannot know what he did ..

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

I could download and run the crystal disk software to get the details of drives. Could find the serial number which I could see with the command prompt, But , couldn't see the 16 Optane memory , 

Completely agree with you that the technician didn't reinstall everything . Trying to get it done by a certified HP technician . 

Thanks so much for your response and inputs

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.