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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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When you get the error you should have the option on the screen to start a case with HP. If you do not have that option then you want to go to support.hp.com and start a case that way. Make sure that you have the failure code handy when you are starting your case.
Have you tried plugging in an external usb keyboard to see if that works? That might help determine if the shift keys are a hardware issue or software issue.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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- Thanks for the reply! From the test screen I have the option to "get help" via the we code but it only redirects me to this same hp support sight I got the screenshots from last night. Am I understanding correctly that since my warranty is expired I will have to seek help from a third party rather than jp support?
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