When you get the error you should have the option on the screen to start a case with HP. If you do not have that option then you want to go to support.hp.com and start a case that way. Make sure that you have the failure code handy when you are starting your case.
Have you tried plugging in an external usb keyboard to see if that works? That might help determine if the shift keys are a hardware issue or software issue.
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Thanks for the reply! From the test screen I have the option to "get help" via the we code but it only redirects me to this same hp support sight I got the screenshots from last night. Am I understanding correctly that since my warranty is expired I will have to seek help from a third party rather than jp support?
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