Simple repairs required for in warranty Spectre, loose screws and silicone desk grips falling off

[k2mark]

I'm very happy with my HP Spectre 360 which is still in warranty but has a couple issues.

1.  A screw has come loose at the back of the laptop, this makes the laptop make clicking noises as I type and needs attention in case it becomes lost.

2.  The silicone desk grips are peeling away and falling off the bottom of the laptop.  This has never happened on any other laptop and I don't feel it's accpetable.

How can I get these things sorted to get my laptop back to new again?  Please advise, thank you.

[iomare · Accepted solution]

Hi,

You should contact HP support directly online in your country and explain the problem:

https://support.hp.com/gb-en/contact/laptops

You can also contact support on your PC by opening HP support assistant application (you can find in the start menu or the blue question mark symbol in the lower left of desktop). Go to tab support.

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[k2mark]

David, Thank you for your advice. Superb. I managed to get the repairs carried out but the silicone grips on the underside are a direct replacement. In another 12 months I fear I'll encounter the same problem. On a near £2,000 computer I feel it's not at all good enough. Is there a way I can make a direct complaint to HP. Keeping in mind that it hasn't happened to my 2010 MacBookAir yet, this makes it likely i'll be buying a new laptop but less likely it'll be HP if they fail to correctly address the issue. kind regards, Mark

[k2mark]

The first time I had the base plate replaced by a HP technician.  Two weeks ago the same problem of the base plate being loose and clicking happened again.  The same technician had a fiddle with it and returned it to me fixed.  Now it is loose again.  I need a permanent fix for this laptop that cost almost £2,000.  Desperate to get this matter escalated to the appropriate level.

[iomare]

Hi @k2mark 

I have flagged the post, so maybe someone will intervene.

Regards,

David

[Arthur-c]

@k2mark

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[k2mark]

It’s been back to the repair shop twice.   I am waiting for it to go back a third time and HP aren’t interested.  Almost 2 months of contact with HP by forum mail but no closer to getting a repair slot.