Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Spectre 360 Motherboard Burned

HP Recommended
HP Spectre 13-4003dx
Microsoft Windows 10 (64-bit)

I seem to be having the same issue many other users of this laptop seem to have where the motherboard catches fire on the middle of the computer. The technicians I took it to said they haven't seen anything like it before and that it seems to be a common problem with this model after looking here on the support forum. Is there anything HP is doing to help users that are past the warranty period?


20,511 15,846 324 972
Message 2 of 2
Flag Post
HP Recommended



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation