04-05-2020 03:46 PM
I do not see an option to call or chat. See the attached screen shot. Perhaps it is because my warranty has expired? (or maybe I'm missing something obvious?) While the screen shot indicates I have not signed in, I did indeed sign in before navigating to this screen.
04-15-2020 01:57 PM
I understand your concern.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Please contact our phone support.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
You can choose the chat support option as well.
Have a nice day!!
04-17-2020 07:54 AM
04-24-2020 05:51 AM - edited 04-24-2020 05:58 AM
Yeah, I got the private message. They won't help me. And I see at: https://www.techspot.com/news/84953-windows-10-updater-deleting-files-causing-blue-screen.html?utm_m... that a recent Windows 10 update is causing an "
- INACCESSIBLE BOOT DEVICE" error."
I guess I should never buy a leather-clad computer that needs magic incantations to fix it.
04-27-2020 01:29 PM
I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.