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Level 2
7 7 0 7
Message 61 of 94
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HP Representative was going to contact me but it never did, still waiting. This manufacturing issue needs to be acknowledged  by HP.

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Level 3
12 11 0 18
Message 62 of 94
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Again, just so everyone is clear and there is no confusion:

 

THE 'HELP' FROM THE HP SUPPORT REPRESENTATIVES THAT ARE CONTACTING US ARE QUOTING US A $700 FIX FOR THEIR DEFECTIVE LAPTOP

 

These posts are just PR posts to make it look like we're being helped for their defective laptops. I was fooled into thinking they would replace their laptop defect free of charge (LESS THAN 2 YEARS OLD!) but nope, they'll attempt to 'ask their manager' if they can waive this $700 fee but in the end, they won't.

 

Dell + Apple products only people.

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Level 2
7 7 0 7
Message 63 of 94
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I'm in the same boat, they offer me a 40% discount on whatever is the total amount, wich starts in $700, I agree if it was my fault, but this is very consistent HP issue.  so annoying, HP should recall all the laptops with this issue, it can be a fire hazard.

 

 

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Level 3
12 11 0 18
Message 64 of 94
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Just an update for anyone in the future: still no update, still no support other than paying $700

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Level 3
18 17 1 14
Message 65 of 94
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I may finally have the answer as to why HP is so inconsistent with their response to this problem: it has to do with the department that deals with the issue.

 

In my case, the laptop burned up and left a smoky smell in my daughter's bedroom. I certainly emphasized my safety concerns when communicating on this forum and with HP. Bottom line is that I was contacted by a risk manager from HP's health & safety department and my laptop was fixed and back to me within a week. No cost to me.

 

If you just call in and want it fixed, probably will not get the same response as a different department will handle the case.

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Level 1
7 6 0 0
Message 66 of 94
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I have 4005dx and my chip failed once within the warranty and the motherboard after warranty. It took them almost 6 months to get the part. And now again my motherboard has failed. Hopefully hp can do the right thing to keep me as a customer. My last 2 or 3 computers were hp.
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Level 1
7 6 0 0
Message 67 of 94
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I thought ithat was 350 for the motherboard.
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6 6 0 0
Message 68 of 94
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They did the same to me for my x360, with the same issue. Nearly two weeks of no contact. Then when I siad they ignored me for two weeks they sent me a quote for £200 more after what this machine has cost me. This is terrible service. 

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Retired
Retired
8,121 8,112 486 945
Message 69 of 94
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Greetings @freemanats

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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Level 1
5 5 0 3
Message 70 of 94
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HP escalations department handled this for me and replaced my motherboard free of charge. Message support on forums for a case escalation and they will be in touch!

^5 HP! Overnighted shipping repaired in 3 days and shipped back. Excellent service

They should've issued a recall call in my opinion however They replaced the motherboard so I'm happy
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