Spectre x360 Convertible 13-4002dx Motherboard Failure

[JulianG1]

HP Representative was going to contact me but it never did, still waiting. This manufacturing issue needs to be acknowledged  by HP.

[Warrior30]

Again, just so everyone is clear and there is no confusion:

THE 'HELP' FROM THE HP SUPPORT REPRESENTATIVES THAT ARE CONTACTING US ARE QUOTING US A $700 FIX FOR THEIR DEFECTIVE LAPTOP

These posts are just PR posts to make it look like we're being helped for their defective laptops. I was fooled into thinking they would replace their laptop defect free of charge (LESS THAN 2 YEARS OLD!) but nope, they'll attempt to 'ask their manager' if they can waive this $700 fee but in the end, they won't.

Dell + Apple products only people.

[JulianG1]

I'm in the same boat, they offer me a 40% discount on whatever is the total amount, wich starts in $700, I agree if it was my fault, but this is very consistent HP issue.  so annoying, HP should recall all the laptops with this issue, it can be a fire hazard.

[Warrior30]

Just an update for anyone in the future: still no update, still no support other than paying $700

[acepaul]

I may finally have the answer as to why HP is so inconsistent with their response to this problem: it has to do with the department that deals with the issue.

In my case, the laptop burned up and left a smoky smell in my daughter's bedroom. I certainly emphasized my safety concerns when communicating on this forum and with HP. Bottom line is that I was contacted by a risk manager from HP's health & safety department and my laptop was fixed and back to me within a week. No cost to me.

If you just call in and want it fixed, probably will not get the same response as a different department will handle the case.

[Sadhia]

I have 4005dx and my chip failed once within the warranty and the motherboard after warranty. It took them almost 6 months to get the part. And now again my motherboard has failed. Hopefully hp can do the right thing to keep me as a customer. My last 2 or 3 computers were hp.

[Sadhia]

I thought ithat was 350 for the motherboard.

[freemanats]

They did the same to me for my x360, with the same issue. Nearly two weeks of no contact. Then when I siad they ignored me for two weeks they sent me a quote for £200 more after what this machine has cost me. This is terrible service. 

[Chimney_83]

Greetings @freemanats, 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[mrmyke]

HP escalations department handled this for me and replaced my motherboard free of charge. Message support on forums for a case escalation and they will be in touch!

^5 HP! Overnighted shipping repaired in 3 days and shipped back. Excellent service

They should've issued a recall call in my opinion however They replaced the motherboard so I'm happy