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‎03-31-2019 07:19 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Is this swollen battery issue and bent case something that HP is going to fix when the unit is out of warranty?

 

4 REPLIES 4

‎03-31-2019 08:17 AM

HP Recommended

Hard to say. You have not told us anything about it yet. 

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‎03-31-2019 08:36 AM - edited ‎03-31-2019 08:40 AM

HP Recommended

it's the same battery problem a lot of other people are having causing warping of the case keyboard and touchpad.

 

same as this

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-15inch-Battery...

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‎03-31-2019 11:31 AM

HP Recommended

@tbconrad

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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‎03-31-2019 01:34 PM

HP Recommended

Thanks, @Cheron-Z. I'll keep a look out for the message.

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