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‎09-06-2019 06:50 PM

HP Recommended

@DmKor,

 

I would personally suggest you contact our HP Support for recovery media. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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‎09-07-2019 02:33 AM

HP Recommended

Actually, I have contacted with HP representative in Russia before. I was forced to do it when one of official service center tryed to cheat me with the price for fixing. After my claim the service refuse its price but the computer was broken again. So they did not fix it.

Now your representative insists I continue to work with the service because they gave me a guarantee. But I doubt they can fix it. Therefore I posted here.

Now I have a closed loop. I do regret that buy the HP computer.

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‎09-07-2019 11:00 AM

HP Recommended

@DmKor,

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

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