The hinges are broken of my HP Gaming pavilion 15-xx0140xx within one and half year of purchase.

[Chethan_1999]

I had purchased a HP laptop on 23rd July 2018 from Reliance Digital Bangalore.

Laptop Description : HP Gaming Pavilion - 15-xx0140xx

Cost : Rs 73,053/-

After one and half year of purchase. 

From the last week of March 2020, I was  facing the problem during opening and closing of the laptop ( breaking sound with small pieces of plastic material coming out ). 

 

 

Then, On 13th May 2020 I gave my laptop in the service center as recommended by HP support, 

TVS Electronics Ltd.

(HP Authorized Service Partner)

F-2, No-9, 27th Cross, 8th B Main

4th Block, Jayanagar, Bangalore -560011

After 2 weeks on 27th May 2020, I have received a quotation from the service center saying "the hinges are broken and we need to replace hinges and LCD back cover which cost Rs 12,272 /- ". And they are giving a warranty of only 90 days from the date of replacement.

First I thought only I have this problem. After a search many have the same problem with this type of laptop. 

https://youtu.be/79Nb-e3IIS4

One person got the same problem and replaced it and after few months he got same problem again.

We give such a huge amount (Rs 73,053) for the laptop thinking about the good quality, software and the good brand. And later without our fault, if we continue to have such a problem, how can we spend Rs 12,272/- for the replacement every time. 

So, I would request you to give me a reason why the problem occurs and give me an solution. 

[Betty0610]

@Chethan_1999

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