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‎04-08-2020 12:22 PM

HP Recommended
Product: HP ProBook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

I just received a new HP laptop for one of my coworkers. As is my usual procedure, I did a clean install of the latest WIndows 10 operating system. Unfortunately the Synaptics TouchPad is not recognized. It does not show up in Device Manager and there are no "unknown" devices either. I have downloaded and attempted to install the driver manually using HP's support site but the hardware isn't being recognized. I know the pad works as I can use it when navigating in BIOS and when the keyboard lights dim from being inactive I can touch the pad and they brighten up. Windows however does not seem to want to acknowledge its existence. My Google queries keep showing people having problems with the unit disabling itself or resetting features but none that seem to reference it not even appearing in Windows. Any help would be appreciated.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2020 02:23 AM

HP Recommended

Had the same issue. Need to install Intel chipset driver: Intel Serial IO Driver - Comet Lake

 

 

View solution in original post

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4 REPLIES 4

‎04-09-2020 02:23 AM

HP Recommended

Had the same issue. Need to install Intel chipset driver: Intel Serial IO Driver - Comet Lake

 

 

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‎04-13-2020 10:05 AM

HP Recommended

This was definitely the solution. Thanks so much!

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‎05-19-2020 09:26 AM

HP Recommended

Did work for me 👌

 

Weird also, with a clean install windows 10 stick , you need a external mouse to make it happen.

until you install the intel serial IO driver, touchpad back online.

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‎07-18-2020 08:41 AM

HP Recommended

I downloaded Intel Chipset Device Software for Comet Lake but it doesn't install, it says installation is no longer applicable.

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