• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

My touchpad has been having some issues (intermittent dead zone in the centre), and I have been looking for a replacement part, but find it very hard to find parts for the exact specific model that I read off of the bottom of my laptop, "HP ENVY x360 Convertible 13-ay1003AU 4Y7J2PA#ABG". The closest I have found is [link edited] page for the "HP ENVY 13-ay1000 x360 Convertible PC (3T487AV) - 4Y7J2PA". Are the parts between these two models equivalent? If not, where can I find a touchpad replacement? The replacement part for what I have found has the part number L94508-001. 

 

For further details, here are the Hardware ID's for the touchpad via device manager,

 

HID\VEN_SYNA&DEV_32A0&Col01
HID\SYNA32A0&Col01
HID\*SYNA32A0&Col01
HID\VID_06CB&UP:0001_U:0002
HID_DEVICE_SYSTEM_MOUSE
HID_DEVICE_UP:0001_U:0002
HID_DEVICE

1 REPLY 1
HP Recommended

@KieranH1, Welcome to HP Support Community,

 

Thank you for posting your query.

 

The part number for the touchpad in your unit is L94508-001.

 

I hope this helps.

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.