UEFI failure code , test logs,PC Notebook

[TrV7]

What needed to be done for replacement or repair? Please let me know what to do

After running PC Hardware Diagnostic Extensive Test I got UEFI test failure code 

-QR code.

test logs list:

.Keyboard cancelled 

.storage (Q)  cancelled .

.USB ports failed 

.Everything else passed 

[Huffer · Accepted solution]

You did not post the error Code but if you have bad USB ports that means the motherboard needs to be replaced. Are you under warranty?

[TrV7]

Yes, I am still under warranty until November 2019.

Here is the Error code after running Extensive Hardware Test:

Qr code

Test logs

[TrV7]

Please let me know after your seeing the Code and test logs  if there is anything else I need to know. 

How to get the replacement of mother board for my Stream 14-cb012dx ? Who should I contact?

[Huffer]

That's definitive proof of hardware failure which should be covered by warranty. This is a User to User Forum. You need to make a formal warranty claim. 

https://support.hp.com/us-en/contact-hp

Start above online and enter info. Eventually you will get a phone number to call. Good luck.