Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 1
Message 1 of 24
Flag Post

USB-C port suddenly not working

HP Recommended
Hp Spectre x360 13
Microsoft Windows 10 (64-bit)



I´ve been using and loving my Hp spectre x360 13 for a week now. On the second day of use and today something weird happend. When plugging in my Laptop in the right hand usb c port it didn´t charge, nothing happend. The charger worked for my phone (Nexus 6P) and I was able to charge the Laptop via the other port. After about half an hour both ports were usable again. What could the cause be?


Quick side note: I am using an EU to UK adapter to charge as I am travelling in the UK from Germany

17,747 17,497 1,301 2,103
Message 2 of 24
Flag Post
HP Recommended

Hey there! @humorousgerman, Thanks for stopping by HP forums!


I understand you have USB-c port issue with your laptop.


Don't worry I'll try to help you out.


Did you make any software or hardware changes to your PC?


Have you tried checking with different USB devices?


Please provide the product number of your PC to assist you better.


Try the steps recommended below.


1) Open Device Manager. Find Universal Serial Bus controllers option and single click it to expand.

2) Find USB Root Hub option under this category. Right click it and choose Properties.

3) Go to Power Management tab and uncheck the Allow the computer to turn off this device to save power option. Then click OK to save your change.

If you have more USB Root Hub, you need to repeat this operation a couple of times. Please remember to press OK after every perform.

After the settings, plug your USB device back in to see if your computer is able to recognize it now. 


If the issue still persists try the steps recommended below.


1) Open Control Panel > Hardware and Sound > Power Options.

2) Click Choose what the power button does.

3) Click Change settings that are currently unavailable at the top.

4) At the bottom, uncheck Turn on fast startup option and then press Save changes button.

5) Restart your computer and plug in the USB device to see if it works.

If your USB device still doesn’t work after this change, please change the setting back and follow the next method.



Refer this article to further troubleshoot USB connection issues.





Let me know if this works!

Have a pleasant day ahead! 🙂


I am an HP Employee

Was this reply helpful? Yes No
New member
3 3 0 1
Message 3 of 24
Flag Post
HP Recommended

This absolutely worked for me.

Was this reply helpful? Yes No
New member
1 1 0 1
Message 4 of 24
Flag Post
HP Recommended

Hi ive tried the above two methods and there was no change.


i left my laptop in the same position on my desk overnight. the first usb-c port was plugged in to the charger and connected to the socket (but not switched on) overnight as well.


the next morning, charging by that same port just could not start/did not work.


please help thanks

Was this reply helpful? Yes No
New member
3 2 0 1
Message 5 of 24
Flag Post
HP Recommended

same here 😞


I have a new HP Pavilion Power 15

with an i5-7300HQ

and a GTX 1050


I plugged my OnePlus 5 phone with a USB C to USB C cabel into the only usb c port of my laptop to transfer a lot of files, I left it there over night because 40GB took quite long and I wanted to charge it up. It was fully charged at the morning and now, a few hours later I wanted to connect my external drive but it isn't working. not a single usb c device is working, ionly normal USB 3.0 works


I have not changed any settings and the Laptop is only two days old!

I updated every single device in the device manager and even reinstalled all the usb drivers! oh and the USb serial thing doesn't even show up, and no unknown devices what so ever

nothing is working 😕

Was this reply helpful? Yes No
New member
1 1 0 2
Message 6 of 24
Flag Post
HP Recommended

HP SPectre x360 a month old and one of the 2 USB C ports stopped working.

Tried the Device manager changed the USB Root Hub to disable turn off the device to save power.

Did the control panel - hardware Tried the power - turned off turn on fast start

Rebooted and no luck the USB c still does not work - any other ideas?



Was this reply helpful? Yes No
Level 11
Level 11
2,977 2,911 395 1,274
Message 7 of 24
Flag Post
HP Recommended



I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Please take my advice with a pinch of salt and while I will try my best to help you with my limited knowledge, I may not be able to completely solve your issue. Thank you for your understanding.

You can show your appreciation for my post by clicking the blue thumbs up icon.
Was this reply helpful? Yes No
Level 3
1 1 0 27
Message 8 of 24
Flag Post
HP Recommended

HP Spectre x360 - 13-ae006no


In my case video went through the USB-C connector (to HDMI adapter) but charging was not working. Had same problem 2 months ago; after service (SSD was changed) it was working till today.


Battery level was so low that I had to call service. They adviced:

- turn off the PC

- disconnect all cables

- press the power button 30 sec (to reset the USB-Cs - the PC will not turn on)

- connect charger and turn-on the PC normally


This worked for me (although the power on Led is not working).

Was this reply helpful? Yes No
Level 2
2 2 0 10
Message 9 of 24
Flag Post
HP Recommended

I just had this happen this morning. This fixed it for me.

Was this reply helpful? Yes No
Level 1
1 1 0 3
Message 10 of 24
Flag Post
HP Recommended


Thank you for sharing!

Only this method with 5+ seconds push power button works fine for me as well (13t-ae000)/

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation