• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-28-2019 04:05 PM

HP Recommended
Product: HP Envy CP0000na
Operating System: Microsoft Windows 10 (64-bit)

Hey guys!

 

I have just bought this computer and in the tech specs, it says that the computer type c port accepts power delivery however when I plugged in a type C lead (used from a OnePlus 6T with an Apple standard power brick) the battery didn't start charging. I would be grateful for any advice, solutions or clarification. 

 

Thanks!

2 REPLIES 2

‎08-28-2019 04:25 PM

HP Recommended

@Insited 

 

Is it an HP ENVY x360 - 15-cp0000na ? Its specs

 

     https://support.hp.com/au-en/document/c06088963

 

Yes, it has  1 USB 3.1 Type-C™ Gen 2 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); but ONLY with a compatible charger.

 

Please check the following discussion for more info.

 

  https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-C-Charging-for-HP-Spectre-...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-28-2019 05:16 PM

HP Recommended

Yes that is correct it is the 15 inch version. Thank you for that link to the other thread. Do you have a link to a charger that you know will be supported by any chance? 

 

Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.