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‎08-10-2022 10:30 AM

HP Recommended
Product: HP Spectre x360 - 13-ap0028ca
Operating System: Microsoft Windows 11

I have been troubleshooting my usb port and the diagnostics show this failure id:  GLHH6X-9JBB6V-MFPXG1-8D4G03

I have tried a system restore. 

Tried deleting all usb in device manager.  Updating the drivers etc 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2022 10:03 AM

HP Recommended

I read a previous thread that it was a driver causing the issue, however thanks for the troubleshooting.

View solution in original post

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12 REPLIES 12

‎08-10-2022 10:50 AM

HP Recommended

Hello @Dani65 

 

First do a visual test, look at the USB socket. Sometimes there is dirt/dust inside. Remove it by using a vacuum cleaner or a toothpick. Then run HP Diagnostics test again. When was error " GLHH6X-9JBB6V-MFPXG1-8D4G03 " shown ? USB Test or other test ? Please repeat and send picture.

 

Kind regards

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‎08-10-2022 11:17 AM

HP Recommended

I did do a visual test.  Again ran diagnostics.  Same issue.  IMG_0482.jpg

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‎08-10-2022 11:20 AM

HP Recommended

Can you tell me which test you started before ? This message is the result of a test.

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‎08-10-2022 11:24 AM

HP Recommended

I ran a diagnostics on the usb port.  

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‎08-10-2022 11:26 AM - edited ‎08-10-2022 11:26 AM

HP Recommended

Please run HP diagnostics on <all> usb sockets. Same or different results ?

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‎08-10-2022 11:35 AM

HP Recommended

There is only one usb port and two c ports.  I pressed esc while restarting entered F2 system diagnostics and then component test and the only option usb port.  Same results

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‎08-10-2022 11:46 AM

HP Recommended

Hello @Dani65 

 

It can happen that a connected USB cable is accidentally pulled hard, which can partially tear off the soldered USB socket. This would explain the malfunction. I don't know history of your notebook ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

The repair is usually very expensive because the device has to be completely disassembled.

 

--- Cheap alternative:

As an alternative, I would recommend you to use a < usb-c > hub that also has USB type 2.0/3.0 sockets.

 

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‎08-10-2022 11:48 AM

HP Recommended

I have a usb hub, it is just annoying two days ago the usb worked.  i have read and tried a lot of the solutions with the usb.  The laptop is well taken care of.  Yesterday the port worked intermittently with a printer.  So I do not think its due to damage but thanks

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‎08-10-2022 11:57 AM - edited ‎08-10-2022 12:12 PM

HP Recommended

- Case still open -

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