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‎03-15-2023 09:12 AM

HP Recommended
Product: HP Notebook - 17z-ca100 CTO
Operating System: Microsoft Windows 10 (64-bit)

I cannot install the update version of HP Support Assistant . It downloads but will not install because it will not extract

Category:
6 REPLIES 6

‎03-17-2023 07:56 PM

HP Recommended

Hi @isb63 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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‎03-18-2023 11:57 AM

HP Recommended

I have an HP Envy 17 notebook running windows 10

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‎03-19-2023 02:50 AM

HP Recommended

Hi @isb63 

Please let me know if you are using any app for extract/zip/unzip files.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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‎03-19-2023 09:26 AM

HP Recommended

I am not using any app to extract the files. It installs on its own, but it doesn't install.

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‎03-19-2023 09:27 AM

HP Recommended

No, I am not using any app. It installs on its own, but it doesnt install

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‎03-19-2023 07:18 PM

HP Recommended

Hi @isb63 

request you to uninstall HP Support Assistant app and reinstall it.

Keep me posted!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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