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‎07-09-2021 03:58 PM

HP Recommended
Product: Pavillion 16.1
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, today while I was using my laptop, i connected my bluetooth earphones, but when i connected them my usb port stop working, i don't know why, i've searched for solutions on internet but they didn't work, can you help me??

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2021 09:53 PM

HP Recommended

Hi@DanieM, Welcome to the HP Support Community!

 

Not sure about the issue both the hardware and software are different it might be an issue with the driver conflict.

 

Did you make any hardware or software changes on your PC?

 

Try updating the BIOS and chipset driver on your PC and check if it helps.

 

 

1.Updating the BIOS  & Windows updated

 

You can try updating the drivers using the HP support assistant.

 

Refer to this article to know more information about using HP support assistants.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-15-2021 09:53 PM

HP Recommended

Hi@DanieM, Welcome to the HP Support Community!

 

Not sure about the issue both the hardware and software are different it might be an issue with the driver conflict.

 

Did you make any hardware or software changes on your PC?

 

Try updating the BIOS and chipset driver on your PC and check if it helps.

 

 

1.Updating the BIOS  & Windows updated

 

You can try updating the drivers using the HP support assistant.

 

Refer to this article to know more information about using HP support assistants.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

 

Was this reply helpful? Yes No
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