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06-24-2022 07:03 PM
The technical speficiations say that this system can have up to (just under) 3GB of VRAM, yet it's discrete, and hard soldered to the board. Mine has 512 MB... How is it exactly this can have nearly 3 gigs? If a different motherboard is the answer, if someone could give me a model number so I one could be ordered, I'd be down for that.
06-29-2022 08:54 AM
Hi @StikShift4Life
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you have a query related to your system. Do not worry, we are here to look into it.
May I know from where are you checking the specifications on your system>
Also, please private message us the serial number of your system so that I can check it. Here is a link that will help you find the serial number: https://support.hp.com/us-en/document/ish_2039298-1862169-16
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
06-30-2022 10:24 AM
Hello!
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
I am an HP Employee
07-02-2022 10:27 AM
Hi @StikShift4Life
I hope you are doing good.
We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
Have a great day!
Thanks!
I am an HP Employee
07-08-2022 08:58 AM
Thanks for your response. You may look for the compatible system board part number using the link here: http://h10032.www1.hp.com/ctg/Manual/c02842252.pdf
Refer to page number 49.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee