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HP Recommended
ELITEBOOK 8570W
Microsoft Windows 10 (64-bit)

I  BOUGHT THIS COMPUTER THAT HAD ALREADY INSTALLED WINDOWS 10.  ON DEVICE MANAGER I GET A STATUS THAT SAYS "The driver for this device has been blocked from starting because it is known to have problems with windows. Contact the hardware vendor for a new driver (Code 48)  Can somebody help me out on this??

1 REPLY 1
HP Recommended

Hi:

 

Since the W10, W8.1, W8, or W7 drivers don't work for the device, the only solution I have been able to offer to forum members with the HP Mobile Data Protection device hardware version your notebook has, is to manually install the Windows XP 64 bit driver.

 

Download and save, but do not run this driver...

 

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58201.exe

 

Then download and install this free file utility.  The 2nd one on the top of the page is for 64 bit.

 

https://www.7-zip.org/

 

After you install 7-Zip, right click on the XP driver file you saved.

 

Have 7-Zip Extract to:  and let it extract the file to it folder name (sp58201).

 

Once that is done, go to the device manager, click on the unknown Mobile protection device needing the driver, click on the driver tab.

 

Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

Here are a couple of posts that show this method does work for whatever reason...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-8570w-Accelerometer-driver-...

 

https://h30434.www3.hp.com/t5/Business-Notebooks/a-working-Win-10-driver-for-3D-Drive-Guard-or-accel...

 

 

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