Warranty Mismatch

[BR_User]

HP Warranty Start Date Incorrect – Amazon India Purchase

I recently purchased a new HP laptop from Amazon India.
When I checked the warranty status on HP’s website using the serial number, it shows that the warranty was activated around 8 months before my actual purchase date.

So effectively, I’ve already lost ~8 months of warranty on a brand-new device.

Actions taken so far:

Contacted HP India chat support

Requested a warranty start date correction based on my Amazon invoice.  Chat support refused to proceed because: The serial number is not mentioned on the Amazon invoice / payslip

Chat support refused to proceed because:

The serial number is not mentioned on the Amazon invoice / payslip

Deadlock- 

Amazon India retail tax invoices do NOT include product serial numbers (this is standard Amazon practice)

HP chat support insists the serial number must be present on the invoice/payslip

This creates a deadlock, because:

Amazon cannot add serial numbers to invoices

HP chat refuses manual verification.

What I can provide:

Amazon Tax Invoice PDF

Amazon Order ID

Correct device serial number (from BIOS / laptop sticker)

Photo of the laptop bottom label showing the serial number

Despite this, chat support says they “cannot proceed further” and asks for a “correct payslip with serial number”, which simply does not exist for Amazon purchases.
What is the go. Please help.

[SteffenBaierUK]

Hello ,

Welcome to the HP community.

As a new guest to our community, I would advise the community search functionality, as it bears answers for most questions.

A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<

One of our friendly volunteers explains exactly why this is happening

You can dispute your warranty with proof of purchase here:

https://support.hp.com/us-en/document/ish_2534210-1364541-16 

For India, ensure you check your warranty status here: https://support.hp.com/in-en/check-warranty 

If there is no Warranty Dispute Page for your region, you may need to reach out directly to HP support to correct this.

Most of us are just volunteers here. This is just a Peer-to-Peer community forum only, and not HP Support

Best Regards

Steffen Baier