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‎11-25-2025 08:59 AM

HP Recommended

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I bought a new Hp Victus BK5R0EA on 25.11.2025. But when I controlled the warranty on your web site  However, when I checked on your website, I found that the warranty period had already passed. I want your help with this situation. I uploaded the screen shots, including my invoice and serial number. Please contact me.

 

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‎11-25-2025 10:15 AM

HP Recommended

Hello @Serkan71 ,

 

Welcome to the HP community.

 

As a new guest to our community, I would advise the community search functionality as it bears answers for most questions.

 

A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<

 

One of our friendly volunteers explains exactly why this is happening and also shows how the warranty, if entitled, can be corrected using the Warranty Dispute page.

 

Most of us are just volunteers here.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎11-25-2025 01:56 PM

HP Recommended

There is not a dispute link on my warranty screen. I did not buy this laptop in India either as a commercial item. I have got invoice. Please correct this situation.

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