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‎08-10-2019 12:14 PM

HP Recommended
Product: Pavilion Power - 15t-cb000 CTO
Operating System: Microsoft Windows 10 (64-bit)

This may be the wrong board to post this but I can't find one that seems more appropriate. I have multiple HP computers (two laptops and one desktop currently in service). When I go to the software drivers page for each product I let it identify the product. When I select the identified product, the drivers page says "We were unable to retrieve the list of drivers for your product". Why? This is happening on both my primary laptop and my desktop. I haven't tried it on the other laptop which is in a different physical location presently. Is this an issue with the HP support site? Or is it a problem with my HP profile? If it is a problem with the profile, how do I fix that? One device is still in warranty and one is not? How do I resolve this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2019 02:51 PM

HP Recommended
I took the laptop to a computer repair shop and they were able to fix all of the problems I was having. They weren't sure what they did to fix this problem but one of the key things they found was an issue with Intel firmware. They also were able to get a BIOS update on that HPSA wasn't sjhowing. The drivers page now works correctly.

View solution in original post

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3 REPLIES 3

‎08-10-2019 03:39 PM

HP Recommended

@taherte2 

 

Your Pavilion Power - 15t-cb000 using same drivers for Pavilion Power - 15-cb000 (without t). Please select All drivers on the following link

 

   https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-power-15-cb000-laptop-pc/15551388

 

Regards.

BH
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‎08-10-2019 09:57 PM

HP Recommended

I get the same message without the t.

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‎09-16-2019 02:51 PM

HP Recommended
I took the laptop to a computer repair shop and they were able to fix all of the problems I was having. They weren't sure what they did to fix this problem but one of the key things they found was an issue with Intel firmware. They also were able to get a BIOS update on that HPSA wasn't sjhowing. The drivers page now works correctly.
Was this reply helpful? Yes No
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