• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-28-2020 06:37 PM - edited ‎01-28-2020 06:38 PM

HP Recommended
Product: Example: Pavilion 15-cc123
Operating System: Microsoft Windows 10 (64-bit)

Hello,

After several hours of research, I still can not find what battery my HP Pavillion 15cc123CL uses. I want to replace the battery but I cannot for the life of me find what battery I need to purchase. Any help would be appreciated. Thank you.

1 REPLY 1

‎01-28-2020 09:35 PM

HP Recommended

@Collin_ 

 

It uses 3-cell, 41 Wh Li-ion part # 920070-855 which is N/A from HP Online now

 

          http://partsurfer.hp.com/Search.aspx?searchText=920070-855

 

Please try Amazon

 

        https://www.amazon.com/Compatible-Pavilion-HSTNN-LB7X-920070-855-920046-421/dp/B07RLY2RSM

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.