• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

IMG_20221216_225514_596.jpg

3 REPLIES 3
HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

 

I'll need to check the service manual for whatever model series your notebook is, if one is available.

HP Recommended

 

IMG_20221216_225514_596.jpg

HP Recommended

That is the same info you posted.

 

I need to know if your notebook is a dv6-4xxx, dv6-5xxx, dv6-6xxx, dv6-6cxx, dv6-7xxx...

 

All those models came with Intel 2nd generation core processors.

 

If you want me to take a guess, here is the link to the dv6-6xxx service manual.

 

c02842252.pdf (hp.com)

 

Chapter 1, page 7 indicates that the DVD drive is 12.7-mm thick.

 

I would have no idea if it is the same for any one of those model notebooks you might have.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.