11-19-2017 12:58 PM - edited 11-19-2017 01:05 PM
I bought a new laptop 2017 on a modern platform. But why does it not support the 16GB RAM memory by a single chip.
I bought RAM Crucial 16GB DDR4 SODIMM PC4-19200 [CT16G4SFD824A]. Then install it to my new laptop. He is not working. Only "Caps Lock" indicator random flashing.
Processor Intel Core i7 7700HQ supports up to 64GB of RAM. The Intel Kaby Lake platform supports up to 64GB of RAM. But my laptop not working with 24GB. And not working with the one 16GB DDR4 SODIMM chip.
PS: I'm very upset with my HP purchase. I bougt my new HP - it's throw money to wind. This is my fourth HP laptop (after HP Compaq nc6110, HP Compaq nx6110, HP Pavilion dv6-3040er). Previews models were good for their time, especially dv6-3040er. Bun now, with Power 15-cb015ur... I would not like HP any more. Dell laptops with similar configuration have a better screen and supports up to 32GB. (((
PSS: Is this HP policy? If you buy a laptop for about 1000 US dollars, are you a beggar? Do i must now to endure humiliation?
Solved! Go to Solution.
11-21-2017 08:38 AM
Hey there! @doctorguga, Thanks for stopping by the HP Support Forums!
I understand you would like to know the maximum memory supported on your laptop.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
I have checked the specifications of your laptop.
There are Two SODIMM slots, which is not customer accessible or upgradeable.
And maximum memory supported on your PC is 16 GB with the following configurations:
DDR4-2400 dual channel support
● 16384-MB total system memory (8192×2)
● 12288-MB total system memory (8192×1) + (4096×1)
● 8192-MB total system memory (8192×1) or (4096×2)
● 6144-MB total system memory (4096×1) + (2048×1)
● 4096-MB total system memory (4096×1)
Refer the laptop maintenance and service guide for more information.
Note: Refer page 1 for more information.
Also, refer the product specifications page of your laptop for more information.
If the solution provided worked for you, please mark accepted solution for this post.
Hope this answers your query!
Have a great day! 🙂
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
I am an HP Employee
11-21-2017 12:31 PM
It not helps me.
1. How can I increase the memory to 32GB?
2. Where is the restriction? In the motherboard? In the bios?
3. Why in the modern model with a processor and platform up to 64GB can I upgrade to only maximum of 16GB?
PS: Your link to the service guide from another model. And link to the product description is broken.
11-21-2017 03:02 PM
@doctorguga, Thanks for your quick response and time.
I appriciate your efforts for writing back to us.
1. You cannot increase the memory to 32gb as it is motherboard limitation.
2. It is a hardware configuration set on the system board due to which you cannot upgrade the memory.
3. Please find the link for laptop service guide.
Also, you can try opening the laptop specification page after sometime. As there are some issues with the website.
Have a great day ahead! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
11-22-2017 05:54 AM
It is very unpleasant. The laptop of the new 2017 line does not support modern equipment.
It's unpleasant to know this after buying. Because this data is nowhere to be found before buying.
I'm dissatisfied with the fact that I bought a new HP.
11-22-2017 02:06 PM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
I am an HP Employee
12-19-2017 01:18 PM - edited 12-19-2017 02:05 PM
The manager called me, but did not decide anything. He says that's impossible. And not resolve my problem.
But as a result, I installed 16 GB with one card.
A new bios has been released on the official HP site .
I've updated BIOS from f.10 to f.13.
Today I bought RAM Patriot Signature Line 16GB DDR4 SODIMM PC4-19200 PSD416G24002S. Seller plug RAM in.
All is ok, notebook works good.
PS: HP, please regularize your drivers soft and your support!
12-13-2018 03:13 AM
Hello, dear friend!
First RAM was defective. After a while, I updated the BIOS and all the drivers. And I bought another 16 GB RAM (one chip). The system began to work OK.
But I sold that laptop and bought another one.