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HP Pavilion Laptop PC 15-eg3000 (78G47AV)
Microsoft Windows 11

This question is regarding mechanical failure.
The hinge is broken on my laptop. 
I found what I think are the correct parts on the HP Store, and are sitting in my shopping cart.
I have photos of the damage.  
I just want HP to confirm I have the correct parts before buying since they are not cheap.

TriMan66_0-1757570642416.jpegTriMan66_1-1757570660710.jpegTriMan66_2-1757570679565.jpegTriMan66_3-1757570707024.jpeg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @TriMan66,

 

Thank you for the response.

 

The previous agent is away at the moment.

 

Here is the part number for the part you're looking for—M08904-001.

 

Also, to ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

TriMan66_0-1757570757194.jpegTriMan66_1-1757570770965.jpegTriMan66_2-1757570785077.jpeg

 

HP Recommended

Are these the correct parts?

 

TriMan66_0-1757570859319.png

 

HP Recommended

Hi @TriMan66,

Welcome to the HP support community.

Thank you for sharing the hinge images. I also noticed that the HP Parts Store lists some parts, but please note that these are region-specific.
 

To help you better, kindly share:

  • The region/country you are reaching us from
  • The PC serial number (in private, not in public, for your security)

With these details, we can check the availability of the correct hinge part in your region and guide you on the best way to get it.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

HP Recommended

Hi Vikram,
Private message sent with country and serial number.

regards

Craig

 

HP Recommended

Hi @TriMan66,

 

Thank you for the response.

 

The previous agent is away at the moment.

 

Here is the part number for the part you're looking for—M08904-001.

 

Also, to ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Thanks Kuroi

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