• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-16-2020 12:39 PM - last edited on ‎04-16-2020 01:03 PM by Retired

HP Recommended
Product: OMEN by HP - 15t Laptop
Operating System: Microsoft Windows 10 (64-bit)

Product number: 3NS58AV

[edit]

When I connect Adobe support, they said it's caused by the graphics card, But I can't install windows 10 DCH Drivers. 

 

1 person had the same question
5 REPLIES 5

‎04-16-2020 01:32 PM

HP Recommended

@WZRY 

 

Your machine is a CTO machine therefore we do not have its specs.  Probably it is a machine from the HP 15-dc0xxx series. Looks like it is an Omen machine and it is more than enough power to run Photoshop. I bought my HP Omen 15-dc0xxx machine 18 months ago just for photos and videos using Adobe products.

 

The series has few Nvidia options, do you know which one is on your machine ? Please go to the following link to download and

 

(a) Reinstall  Intel HD driver first,

(b) Then Reinstall Nvidia driver.

 

               https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/21869...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-16-2020 03:15 PM - edited ‎04-16-2020 03:17 PM

HP Recommended

@Banhien

Thank you so much for helping me, Do you mean I should download Realtek High-Definition (HD) Audio Driver(Windows 10 v1903), which post at on Jun 24, 2019?  The graphic card I have now is inter UHD graphics 630. Would it cause any problem when I reinstall an old version?

best

Was this reply helpful? Yes No

‎04-16-2020 04:12 PM

HP Recommended

@WZRY 

 

You can install Realtek Audio if you wish. And normally we use the newer one for Intel UHD 630.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-16-2020 04:34 PM

HP Recommended

Sorry, please ignore my previous question, are you talking about installing( Intel High-Definition (HD) Graphics Driver(Windows 10 v1903 ) Jul 5, 2019), and (NVIDIA Graphics Driver (Windows 10 v1903) Jul 5, 2019, )

That the two driver graphics I can find in 

https://drive.google.com/file/d/1Jg6kLVtsy5EdeTXq0lAdXjuSrniz74vo/view?usp=sharing

Thank you so much.

Was this reply helpful? Yes No

‎04-16-2020 05:41 PM

HP Recommended

Sorry, please ignore my previous question, are you talking about installing( Intel High-Definition (HD) Graphics Driver(Windows 10 v1903 ) Jul 5, 2019), and (NVIDIA Graphics Driver (Windows 10 v1903) Jul 5, 2019, )

That the two driver graphics I can find in 

https://drive.google.com/file/d/1Jg6kLVtsy5EdeTXq0lAdXjuSrniz74vo/view?usp=sharing

Thank you so much.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.