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‎04-16-2020 12:39 PM - last edited on ‎04-16-2020 01:03 PM by Retired

HP Recommended
Product: OMEN by HP - 15t Laptop
Operating System: Microsoft Windows 10 (64-bit)

Product number: 3NS58AV

[edit]

When I connect Adobe support, they said it's caused by the graphics card, But I can't install windows 10 DCH Drivers. 

 

1 person had the same question
5 REPLIES 5

‎04-16-2020 01:32 PM

HP Recommended

@WZRY 

 

Your machine is a CTO machine therefore we do not have its specs.  Probably it is a machine from the HP 15-dc0xxx series. Looks like it is an Omen machine and it is more than enough power to run Photoshop. I bought my HP Omen 15-dc0xxx machine 18 months ago just for photos and videos using Adobe products.

 

The series has few Nvidia options, do you know which one is on your machine ? Please go to the following link to download and

 

(a) Reinstall  Intel HD driver first,

(b) Then Reinstall Nvidia driver.

 

               https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/21869...

 

Regards.

BH
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‎04-16-2020 03:15 PM - edited ‎04-16-2020 03:17 PM

HP Recommended

@Banhien

Thank you so much for helping me, Do you mean I should download Realtek High-Definition (HD) Audio Driver(Windows 10 v1903), which post at on Jun 24, 2019?  The graphic card I have now is inter UHD graphics 630. Would it cause any problem when I reinstall an old version?

best

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‎04-16-2020 04:12 PM

HP Recommended

@WZRY 

 

You can install Realtek Audio if you wish. And normally we use the newer one for Intel UHD 630.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-16-2020 04:34 PM

HP Recommended

Sorry, please ignore my previous question, are you talking about installing( Intel High-Definition (HD) Graphics Driver(Windows 10 v1903 ) Jul 5, 2019), and (NVIDIA Graphics Driver (Windows 10 v1903) Jul 5, 2019, )

That the two driver graphics I can find in 

https://drive.google.com/file/d/1Jg6kLVtsy5EdeTXq0lAdXjuSrniz74vo/view?usp=sharing

Thank you so much.

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‎04-16-2020 05:41 PM

HP Recommended

Sorry, please ignore my previous question, are you talking about installing( Intel High-Definition (HD) Graphics Driver(Windows 10 v1903 ) Jul 5, 2019), and (NVIDIA Graphics Driver (Windows 10 v1903) Jul 5, 2019, )

That the two driver graphics I can find in 

https://drive.google.com/file/d/1Jg6kLVtsy5EdeTXq0lAdXjuSrniz74vo/view?usp=sharing

Thank you so much.

Was this reply helpful? Yes No
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