Will Ram Upgrade void my laptop's warranty?

[Bittu2018]

I recently bought this new laptop HP 15q-ds0009tu.

I wish to upgrade its RAM from the stock 8GB to 16GB along with NVME SSD of Samsung (250GB).

To install these two I need to open the back cover. If I do it myself will it void the laptop warranty?

Please help as I already have placed order for these two components online.

Thanks.

[Huffer]

You are kind of already into this, but the word is you may open the back cover (remove it) for upgrades and replacement of RAM and storage devices and, as long as nothing is damaged in the process, the warranty is safe. 

See pages 38-50 of the Manual:

Service Manual

Be careful with the rubber bumper strips on the bottom. Easy to sretch them and they do not spring back to original length if you do and then get hard to fit in the provided channels. The upper and lower halves are tightly bound together so be careful and use a non-marring tool when separating the bottom cover. Otherwise it is not a hard job. I have done it myself. 

Post back with any more questions and please accept as solution if it is the info you needed. 

[Bittu2018]

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@Huffer wrote:

You are kind of already into this, but the word is you may open the back cover (remove it) for upgrades and replacement of RAM and storage devices and, as long as nothing is damaged in the process, the warranty is safe. 

See pages 38-50 of the Manual:

Service Manual

Be careful with the rubber bumper strips on the bottom. Easy to sretch them and they do not spring back to original length if you do and then get hard to fit in the provided channels. The upper and lower halves are tightly bound together so be careful and use a non-marring tool when separating the bottom cover. Otherwise it is not a hard job. I have done it myself. 

Post back with any more questions and please accept as solution if it is the info you needed. 

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Thanks for the update.

Can you please elaborate "You are kind of already into this, but the word is you may open the back cover...." As I am not sure if HP allows me to do this upgrade myself. 

Also, is it too difficult to do it all myself!? Shall I consult a local computer technician to do it?

[Huffer]

This is a bit of a gray area. The Manual says not customer upgradeable. As you can imagine this has become a huge issue here in the Community (Forum). I have been doing essentially this...answering questions about laptop upgrades for over 10 years on the Forum. I and other Experts asked repreatedly for clarification. About 5 years ago an HP Moderator acknowledged to us that HP cannot take away the warranty for customer upgrades even on models that do not have custmer accessible storage and memory bays. Since then every once in a while we do hear a story that someone was denied a warranty in the first round of efforts by an overzealous agent where evidence was found on inspection that the cover had been opened. These matters are generally corrected through the Forum. 

When I said you are already into it I just meant you have incurred costs by ordering parts. I guess you could perhaps return them. 

I do laptop repair and upgrade work all the time for my office, for friends, and I volunteer at some shops that cater to low-income computer users. I am very comfortable disassembling laptops. Some people have a touch for it and others do not. You know where you fall on the continuum. I already gave you the Manual and I am pretty sure we can find you a video but as I alluded there is a bit of a "feel" you have to have for separating plastic parts; i.e just the right angle to hold the tool and how much force you can use without breaking anything. A laptop technician has it. But its also not brain surgery and if you have done any kind of work on consumer products with small tools it will be within your ability.

I wish I could be more definitive but I think I have conveyed the issue as it exists.

[Bittu2018]

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@Huffer wrote:

This is a bit of a gray area. The Manual says not customer upgradeable. As you can imagine this has become a huge issue here in the Community (Forum). I have been doing essentially this...answering questions about laptop upgrades for over 10 years on the Forum. I and other Experts asked repreatedly for clarification. About 5 years ago an HP Moderator acknowledged to us that HP cannot take away the warranty for customer upgrades even on models that do not have custmer accessible storage and memory bays. Since then every once in a while we do hear a story that someone was denied a warranty in the first round of efforts by an overzealous agent where evidence was found on inspection that the cover had been opened. These matters are generally corrected through the Forum. 

When I said you are already into it I just meant you have incurred costs by ordering parts. I guess you could perhaps return them. 

I do laptop repair and upgrade work all the time for my office, for friends, and I volunteer at some shops that cater to low-income computer users. I am very comfortable disassembling laptops. Some people have a touch for it and others do not. You know where you fall on the continuum. I already gave you the Manual and I am pretty sure we can find you a video but as I alluded there is a bit of a "feel" you have to have for separating plastic parts; i.e just the right angle to hold the tool and how much force you can use without breaking anything. A laptop technician has it. But its also not brain surgery and if you have done any kind of work on consumer products with small tools it will be within your ability.

I wish I could be more definitive but I think I have conveyed the issue as it exists.

Just discussed the issue with HP service center. The guy says if I install the upgrade components myself or by a local technician the warranty would be void. He insisted to get it done by them without any costs involved as the laptop is still under warranty.

My point is, if HP does not want user to upgrade the hardware then what is the point of advertising about available M2 and RAM slots? In india not all the locations have service centers for brands and in my case I need to travel 200 kms or 6 hours to get it done. Accommodation and food expenses additional!

Although, thanks a bunch to help me out on the issue.

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