newbiehelp Honor Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

HP Pavilion - 15-cc059nr
Microsoft Windows 10 (64-bit)

I have been experiencing an issue related to my regular automated Windows updates on Windows 10. The issue I am having is that once the update attempts to complete I get the followin error message:

 

There were problems installing some updates, but we'll try again later.

HP Inc. - HIDClass - 10/30/2018 12:00:00 AM - 2.1.8.1 - Error 0x800703e3

 

I have attempted to fix this issue in over a dozen ways and even had the assistance of Microsoft's tech support team helping me and they came to the conclusion that the issue must be that HP has not provided this update for the driver. 

 

The failing update is HP Inc. HIDClass 2.1.8.1 and it is receiving an error of 0x800703e3 (which is the wireless button driver)

 

I checked the driver update through device manager but it says there is no update available for the wireless button driver.

 

I also checked HP's website and saw that this update does not have an available download specific for this updated version of the wireless button driver.

 

I wanted to have HP help me with this via chat support but their chatbot is just not helpful for complex questions so I am wondering how could I go about finding this update so that I can attempt to download and conduct the update manually? Or if anyone has any other ideas? Thanks.

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NMW1 Honor Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

There were problems installing some updates, but we'll try again later.

HP Inc. - HIDClass - 10/30/2018 12:00:00 AM - 2.1.8.1 - Error 0x800703e3

Pewlett_Hackard Honor Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

 

Download HP Support Assistant and install the wireless button driver through it.

 

Download the show/hide update troubleshooter and hide the HIDclass.sys update

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martinpamor Tutor
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

I also have tried everything.  Went to troubleshooter thinking it was a windows update issue but nothing detected.  Surely has to be a generic update problem, but who is responsible for fixing it?  HP or Microsoft?

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Kingtazman Top Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

I have been to my computers downloads and all they have is version 2.1.7.1

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Kingtazman Top Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

And my network card turns off and back on randomly also.

Pewlett_Hackard Honor Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

*I no longer see the update popping up

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Ybonkers Honor Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

Kingtazman Top Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

How to put those files IN is another story...got them......no .exe file...where do they go...heheh

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Kingtazman Top Student
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Windows 10 Failing Update - HP Inc. HIDClass 2.1.8.1

Solved: Must unzip all files in .cab file to new folder ...then update the driver in the new folder that you put the unzipped files into. No more win update error either.

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