01-18-2019 03:26 AM - edited 01-18-2019 03:49 AM
Thanks @Dr-Soong0101, those steps worked perfectly. I now have the latest driver version & the Windows update error message is gone.
01-18-2019 03:55 AM
can you tell me how you solved the problem
Sure, I followed Dr-Soong0101''s advice from the previous page as follows...
01-17-2019 07:20 PM
This worked for me. Thank you.
I think people are having trouble understanding the vague advice given on here so far. Plus the Microsoft Update Catalogue page is a bit confusing at first glance. I think this is a compatability issue with the latest big Windows 10 update that we downloaded a few days ago.
Anyway just to be clear, we have to install the driver manually. After completely uninstalling the driver in Device Manager, HP Assistant asked me to reinstall. However the latest Wireless button driver that HP Assistant asks us to download is 22.214.171.124 The driver we are all having trouble installing via Windows Update is 126.96.36.199
Select the Windows version for the driver. In most peoples case it will be Windows 10 version 1809 (The second option down!)
Create a folder on your desktop and extract the files into that.
Open device manager and go to 'Human Interface Devices' then HP Wireless Button Driver and then the Update Driver tab.
Select the folder on your desktop as your source and it will update.
Reboot Windows then run Windows Update and voila the error should be gone!
Hope this is clearer for people.
01-18-2019 04:09 AM - edited 01-18-2019 04:10 AM
thank you I did the same thing but airplane button not working with me
Airplane mode is working on my laptop after the update (not sure if it was affected prior to the issue as I don't use the featuer). In terms of troubleshooting steps -
- Did you restart after updating the driver?
- If the issue isn't resolved after re-start, refer to this topic which might resolve your issue - https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/F12-flight-mode-button-not-working/td...
01-18-2019 05:30 AM - edited 01-18-2019 05:32 AM
The steps were not initially working for me because I was downloading the wrong driver from the catalogue page which is confusing at first glance. That's why I posted the more detailed steps for everyone.
Anyway, the driver I pointed people to was the second option down (Windows version 1809) as that's what most people will have since the big Windows Update the other day. If you've not downloaded that, then you need to check what windows version you have installed then pick the corresponding download carefully on the catalogue page.
Other than that, I don't know what other advice I can give you to help.
01-18-2019 06:01 AM - edited 01-18-2019 06:02 AM
Thanks @Dr-Soong0101, though to clarify I followed your steps & it resolved the issue for me. It was mumen_madainehwho was having an issue with Airplane mode not working apropos this topic. It's strange as I, and it seems several other affected HP owners didn't have the same issue. That said, the member should try the steps above, then report back if that hasn't resolved his issue.
01-18-2019 06:25 AM
It has been suggested to reboot the computer after downloading the update. For some this hasnt given the solution and a hard reset can sometimes be better than a re boot as it totally turns off the computer whereas these days computers rareley completely turn off due to "Fast Boot" being turned on in power options.