Windows 10 Support

[Abouroy]

Is my Envy Touchsmart Sleekbook 4-1102ee compatible to be upgraded to windows 10 64 bit?

[Paul_Tikkanen]

Hi:

I looked at the product specs for your model, and on the surface, it appears it can run W10.

What I would do if I were you, would be to make a W10 USB installation drive using the media creation tool at the link below.  You will need an 8 GB USB flash drive for this.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, check the 'Skip' box, and W10 will install.

You will have 30 days to use W10, and if you are satisfied with W10, you can purchase a W10 product key from the Windows Store.

W10 should install most of the devices automatically, but if there are any drivers you need, let me know, and I'll see what I can do to help.

[AmateurBook · Accepted solution]

Everything Paul said was accurate, but there's one unofficial detail that needs to be added. Microsoft officially stopped the free upgrade policy, but it continues unabated. In the past week, I have upgraded two PCs for free to Windows 10 from Windows 7. The procedure is as follows:

-Download the media creation tool as Paul described. When you run it, it will ask you if you want to install on that PC or another one, with the latter meaning that you can create a DVD-ROM of Windows 10 to run on another system. Choose the latter option and create an ISO file. Burn a copy of that ISO on a DVD-ROM or use a USB flash drive, your choice.

- Run the media creation tool again, but this time choose the option to install on your PC. It will take an hour at least, but if your hardware is slow, it could take a few hours. Allow it to complete and install Windows 10.

- At this point you will have a working Windows 10 system that Microsoft servers recognize as valid. You could use the system as is and never look back OR you could wipe the drive and clean-install Windows 10, which would give you a fresh system without the baggage of your previous system. If you choose the reinstall path, BACK-UP ALL OF YOUR FILES, because if you don't they will be lost forever. When you do the clean-install, Windows at some point will ask you for an activation code. Click on the "Skip this step" or words to that effect and Windows will activate your system  automatically.

This Microsoft policy could change at any time, so upgrade your system now. Once you have done so, you can clean-install down the road, as once your hardware is associated with Windows 10, the relationship is forever.

As Paul said, then you'll need to work on your PC's device drivers. I can tell you from personal experience that audio and chipset drivers are never installed correctly by Windows 10 and need to be done manually.

[Abouroy]

Thank you. I upgraded my PC to Windows 10 but unfortunately, the touchscreen is no longer working and it does not show any missing drivers under device manager. Any idea what will be the cause?

Appreciate your support.

[Paul_Tikkanen]

You're very welcome.

If the graphics driver is installed, then unfortunately I don't know why the touchscreen isn't working.

There are no separate drivers for that.