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‎06-25-2022 01:53 PM - edited ‎06-25-2022 01:54 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

so I have decided to do a fresh install of my OS and clean drives. 

i have wiped my drives and booted from a USB to install win10 but after progressing "install" it shows an error saying:

 

"A media driver your computer needs is missing. This could be a DVD, USB or Hard disk driver."

 

I have tried reinstalling the windows tool on my USB several times to no avail.

 

i appreciate the help 🙂

 

Category:
21 REPLIES 21

‎06-25-2022 01:56 PM - edited ‎06-25-2022 01:56 PM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC>

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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‎06-25-2022 02:00 PM

HP Recommended

since the hp laptop im trying to install the windows to has a wiped hard drive - can i use this from another laptop?

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‎06-25-2022 02:04 PM

HP Recommended

Yes, you can.

 

I have it installed on a Dell business desktop PC to create recovery media with or to troubleshoot the media creation for other forum members if they have issues.

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‎06-25-2022 02:06 PM

HP Recommended

okay thank you, i will try this and let you know. thank you for your help. (ive been trying to fix this for the past 7hrs) thank youuuu.

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‎06-25-2022 02:09 PM

HP Recommended

You're very welcome.

 

Some folks are indicating the link that HP sends you to does not provide the right version of the cloud recovery tool.

 

If you have that problem, I have zipped up and attached the Cloud recovery tool file I use, below.

HPCloudRecoveryTool.zip
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‎06-25-2022 02:12 PM

HP Recommended

I have currently installed the tool from the Microsoft store and in the process of downloading it in the USB. if this does not work ill try this.

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‎06-25-2022 02:13 PM

HP Recommended

If you have gotten that far already, you should be fine.

1 person found this reply helpful
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‎06-25-2022 02:16 PM

HP Recommended

oh okay, thank you

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‎06-25-2022 04:19 PM

HP Recommended

so the installation finished now, ye it took a long time i dont know why, and it says installation failed.

I added a sreenshot for the error code.

 

Ghaf1_0-1656195538004.png

 

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