• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-24-2017 02:08 PM - edited ‎01-24-2017 02:38 PM

HP Recommended
Product: HP EliteBook 8440p
Operating System: Microsoft Windows 10 (64-bit)

Hi, I upgrade my EliteBook with 8 GB RAM (1 Module) and my laptop keeps restarting on Windows 10 Logo, all test (Except hard drive) failed and reboot my laptop again.

 

Memory RAM Spec

Size: 8 GB

PC3-10600

CL9 204 pin

SO-DIMM

 

Kingston KVR1333D3S9/8G

 

Any advice?

 

Thanks you

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2017 04:58 PM

HP Recommended

I can only say what I posted will work...

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16820231342

 

...or what the person from the Netherlands stated would work.

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16820231295

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-24-2017 03:28 PM - edited ‎01-24-2017 03:30 PM

HP Recommended

Hi:

 

You can only install 2 x 4 GB of memory in your notebook.  An 8 GB module will not work.

 

There is very specific memory you have to install.  Just going by the specs won't work.

 

See this discussion, and any links posted within.

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/RAM-memory-modules-that-actuall...

 

 

Was this reply helpful? Yes No

‎01-24-2017 03:34 PM - edited ‎01-24-2017 04:19 PM

HP Recommended

this spec work? 

 

  • Capacity: 4GB x2
  • Brand: KINGSTON
  • Contact: 204-pin SODIMM
  • Type: DDR3 PC3-10600
  • Transmision Speed: 1333 MHZ
  • Architecture: NON-ECC, UNBUFFERED
  • Latency: CL9
  • Voltage: 1.5v

or this kit 

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16820145281

 

Was this reply helpful? Yes No

‎01-24-2017 04:58 PM

HP Recommended

I can only say what I posted will work...

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16820231342

 

...or what the person from the Netherlands stated would work.

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16820231295

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.