• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-17-2021 03:57 AM - last edited on ‎01-29-2021 11:01 AM by Retired

HP Recommended
Product: [Personal Information Removed]
Operating System: Microsoft Windows 10 (32-bit)

I was wondering if I can upgrade the memory on my computer.  If so, what is the maximum I can upgrade to?  

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2021 05:15 AM - edited ‎01-17-2021 05:15 AM

HP Recommended

Hey,

You should tell us what is your PC. I searched with the serial number you entered and found an HP 17-AK001DS.

If it' true, the maximum memory is 16GB (2x8gb). When your unit came, you got only 1x8GB. You can see what memory is ocmpatibme with your product on Crucial for example (https://www.crucial.fr/compatible-upgrade-for/hp---compaq/hp-17-ak001ds)

 

But before, verify your product is a 17-AK001DS!

Regards

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-17-2021 05:15 AM - edited ‎01-17-2021 05:15 AM

HP Recommended

Hey,

You should tell us what is your PC. I searched with the serial number you entered and found an HP 17-AK001DS.

If it' true, the maximum memory is 16GB (2x8gb). When your unit came, you got only 1x8GB. You can see what memory is ocmpatibme with your product on Crucial for example (https://www.crucial.fr/compatible-upgrade-for/hp---compaq/hp-17-ak001ds)

 

But before, verify your product is a 17-AK001DS!

Regards

Was this reply helpful? Yes No

‎01-17-2021 05:59 AM

HP Recommended

Hi,

Yes, as @Old_Dad posted the max RAM is 16GB of DDR4 2400MHz RAM

 

I just wanted to add that you should replace the Hard Drive with an SSD which would probably give a more noticeable boost to the everyday performance of the PC than the extra RAM.

 

Take care,

David

Was this reply helpful? Yes No

‎01-17-2021 06:07 AM

HP Recommended

Yes that is what it is.  Thank you for your answer.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.