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‎03-16-2020 03:21 PM - last edited on ‎03-16-2020 03:34 PM by Retired

HP Recommended

[edit]
 

I don't understand it, we pay BIG Money.
 

Every user complains why this **bleep**ty company does nothing?
It would be a piece of cake for HP

[edit]   

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‎03-16-2020 03:31 PM

HP Recommended

Ive seen registry edits to make but my registry is missing on of the sub categories.  I called HP and they said the system was build to save energy so the 15 seconds timeout is there to stay, YET others have called HP and given a fix for this issue.  I can't believe there isn't an easy way to change this feature.

1 person found this reply helpful
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‎03-18-2020 06:07 AM

HP Recommended

Does not work on the hp envy 360, would be willing to pay for a fix to keep the keyboard lit up all the time

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‎03-20-2020 12:48 PM

HP Recommended

@robwinvista,

 

If the option is not available in the BIOS then it is by design. Please refer to the below article for more information.

 

https://support.hp.com/in-en/document/c01612362

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-20-2020 12:58 PM

HP Recommended

Thanks but it is an HP function that appears not available in this bios.  This computer and some others need a minor bios update to permit stay on keyboard lighting.

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‎03-21-2020 05:05 AM

HP Recommended

Thanks for replying @BOB_FROM_VNC

 

I'm afraid, this is by design. 

Asmita
I am an HP Employee

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‎03-21-2020 05:12 AM

HP Recommended

Yes..that is the right answer but I wish there was a "work around" for those who want to try it and take the risk.  I saw several registry edits but my registry isn't quite the same.  I'm sure there is a simple fix but until then, I'll keep my eyes open for one.

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‎03-21-2020 09:37 AM

HP Recommended

Forget it dude

Your talking to a robot that wont budge his butt to help

This is the customer service HP provide on this support community

Your better off calling them ans speak your mind and put pressure 

Dont give up, it worked for me 😉

 

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‎03-22-2020 09:03 AM

HP Recommended

The same problem with a laptop 15-ec0028ur. Only 30 second of backlite. 

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‎03-27-2020 05:29 PM

HP Recommended

Dear friends

 

I've had enough from HP.

We will now find a solution together, I will get back to you after this corona virus.

 

All the best until then.

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