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‎07-24-2020 03:25 AM

HP Recommended

Hi,

 The Device ID I have is : VID_0BDA&PID_5846

 

In your post, this doesn't work :

in order to do it download on your PC disk this PDF file and follow the instructions:

https://support.hp.com/wps/hp-skp-portlets/document/manuals/inline/c06644493.pdf

 

In SuseB post :

this firmware update.

https://mega.nz/file/TAQBUKzJ#uehqR1xZYnEca3k8ZnID8CtpLeSKUSgI8IUv_BWqGY4

 

I tried it and it comes with this error : N/A

 

 
 

error.JPG

 

Do you have other recommendations ?

 

The PC has been already reimaged by HP by the way.

 

Bye and hope to read from you soon. Thx

 

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‎07-24-2020 03:27 AM

HP Recommended

Would you have the firmware update for device ID  VID_0BDA&PID_5846 ?

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‎07-24-2020 09:00 AM

HP Recommended

Hello

 

Im' sorry I don't have it.

 

as you notebook should still be in Warrenty perido, call HP post-sales support to have it replaced

 

bye

 

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‎07-31-2020 02:30 AM

HP Recommended

I have the same problem: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Probook-445-G7-WEBCAM-not-working-aft...

 

Any ideas how to update the camera firmware?

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‎08-01-2020 12:56 AM

HP Recommended

With the above tool from realtek i was able to update the webcam firmware. Now is working! Problem solved.

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