battery Swelling (SR04XL) | Issue needs a permanent fix, potential Hazard!

[SahalS]

So I've been using this laptop for over an year now, the only upgrade i made is i added an M.2 SSD and the laptop was working all great until recently.

The laptop's (power 15 cb-054tx) battery started to work all weird and thought it was a battery calibration issue which is quite common. And I opened the laptop to re-calibrate the laptop's battery which is when i realised what was really happening to the battery.

The battery was all swollen up like this -

Since the battery has 4 individual cells i ripped the cover open to see what was really wrong -

Looking at it its obvious this is not normal at all!!
I've worked on laptops and desktops since i was a kid and I really have some idea of how the battery is supposed to be looking after 2 years of use.
A battery getting weak after charge cycles shouldn't be getting swollen like its about to explode any minute, which can cause an explosion and fire!

This is super dangerous, even the HP guy reading this can agree to that! And some quick surfing i realized this is a common issue for the SR04XL battery, which is a blame the manufacturer should be in account of, come to think of it, this is as dangerous as having a grenade in your back pack.

Saddest part is even tho this is a common issue for the SR04XL battery the user's have to pay their own money to get this battery replaced and there are cases of the battery getting swollen again.

Where did the consumers go wrong? Choosing HP over other products?
Please do consider this a serious issue and try to find a permanent solution or at least take the honor to accept the defective nature of the batteries and let the customer know what the issue is and how to fix it instead of throwing it all on the customer. Pretty sure this is not a common issue since literally many users have reported the same effect with the SR04XL battery module.

Kindly make sure your are doing it right while other competitors have even better offering in the same price segment that is not a potential hazard in the backpack.

Thanks and not going to mark the issue solved until something is actually done instead of sending me a private message and trying to suppress the seriousness of the issue.

I hope those who faced this issue speak up and let people know that the product is defective and need to stay away and the brand does something about it, let's hope the "butterfly" effect of a very well-known brand doesn't happen here that the respective company took years to fix and blamed the customers and charged them for it as if the customers were destroying their own keyboards, i hope people get what i meant by butterfly here.

Immediate and convincing fix expected from the side of the manufacturer!
I like how everyone's battery started to swell only after the warranty period expired and not before that and some were even suggested to get a newer laptop instead of fixing the same laptop! Maybe i think a lot, oops!

[Riddle_Decipher]

@SahalS I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[SahalS]

So here is what happened

1. You take my personal info, maybe part of the procedure.

2. I give mine and also suggest to email me as I may not be available on phone all the time.

3. SOme dude calls me when I'm not available talks in his native language my brother says I'm unavailable, the person says to call back to the number to which you actually can't.

4. I reply to you telling to call me to my business number because a giant company like HP doesn't have a emailing system.

5. If this doesn't work I'm going to post about this in every forums let the word reach people who your products go obsolete exactly after the warranty period. This is literally like scamming, almost everyone with SR04XL has reported this issue ( And you guys keep deleting the photos I upload here)

[Riddle_Decipher]

@SahalS I just saw your private message and I must say that you had only provided one number, which I forwarded to the concerned team, if you want them to call you on an alternate number or if you have a time preference, please provide that information and I'll have them call you on that time!

I also understand that this could be frustrating, but we are only trying to help you, and since there's nothing much we can do over here in the HP Community, I'm putting you through to someone who can else where within HP, so please let us know of a preferred time on the private message and I'll get on it, ASAP!

Thank you for co-operating.

[SahalS]

Nothing so far, and yeah should i post my private message here, true I dint give my alternate number because it's a business number.

But I clearly mentioned to email me, mate it's 2020 who doesn't have an emailing client? At least tell address the person to use English.

You know it's frustrating right? Indeed it is, never purchasing from you guys again, period! Especially when the market has shifted so much and there are superior products in every price category. One reason to choose HP was the customer support, you guys threw that out the window now.

Just google "SR04XL swelling", it's something that's clearly your fault since it's happening to everyone and we have to run around being frustrated about it. It's sad how corporations get away with scamming people! I did post on quora and some forums so people know what they are getting into before they get a product from you. Turns our reddit is already flooded with issues with this battery and I don't need to add another one lol

Thanks for the great product as well us great support!

The best! by the way, free tip its 2020, maybe start using email systems too instead of phone calls as people can be busy with their own life and might not always be available to pick calls.