• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-05-2019 02:35 PM - edited ‎02-05-2019 02:37 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (32-bit)

I am totally frustrated with HP support and service. Impossible to speak to anyone. I filed a service case number January 25th and have heard nothing since. I was on hold for 45 minutes trying to get my service pack issue resolved, when the call dropped. my Spectre x360 does what everyone is saying here. Says it is plugged in, not charging. It charges to 87% but no more. I ran the battery test and got an error code. No one or nothing is giving me any further help. HP making it increasingly difficult and frustrating to get any sort of help. Seems both the telephone support and the peer-to-peer response is TEMPORARILY BACKLOGGED. I am having issues with a new color laser printer too, but haven't even been able to get to that yet! Is anybody out there?!

1 REPLY 1

‎02-05-2019 02:38 PM

HP Recommended

@dan-pit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.