battery wont charging upto 100%

[rits1]

its charging almost to 96% & then after it stops & using 15 to 20min its turn off when i put it on charge and its turn on & shown 20min to full charge but it never happend

[The_Fossette]

@rits1

Welcome to the HP Support Community!

What is the exact model for your computer?

What is the operating system you are using?

Meanwhile, I recommend you update the BIOS from the below link to resolve this issue.

https://support.hp.com/in-en/drivers

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[The_Fossette]

@rits1,

I recommend you perform a test on the battery following the steps in the below article.

https://support.hp.com/in-en/document/c04499777

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[rits1]

its says primery battery is ok

[The_Fossette]

@rits1,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!